Privacy Policy
Effective Date: August 20, 2026
Mark Travel & Tours ("Mark Travel", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in a secure, responsible, and transparent manner. This Privacy Policy explains how we may collect, use, store, and protect information when you visit marktravel.af, contact us, or use our travel-related services.
Information We Collect
Depending on how you interact with our website and services, we may collect information that you voluntarily provide to us. This may include:
- First Name and Last Name
- Email Address
- Phone Number
- Travel or service-related inquiries
- Subject and message content submitted through contact forms
- Information required to provide requested travel services
- Any other information you voluntarily provide when communicating with us
We collect only information that is reasonably necessary to respond to inquiries, provide requested services, communicate with customers, and operate our business effectively.
Travel and Service Information
When you request travel-related services such as flight bookings, visa assistance, hotel reservations, travel insurance, Umrah services, airport transfers, baggage transfers, or corporate travel arrangements, we may need to collect additional information necessary to fulfill your request.
Depending on the service requested, this information may include passenger or traveler details, travel dates, destination information, identification or passport details, and other information required by airlines, hotels, visa authorities, insurance providers, government authorities, or other relevant service providers.
We use such information only for legitimate business and travel-service purposes and in accordance with applicable requirements.
WhatsApp and Other Communication Channels
Our website may provide options to contact Mark Travel & Tours through WhatsApp or other third-party communication platforms. If you choose to use these services, your communication may be subject to the privacy policies and terms of those third-party providers.
We may receive your phone number and any information you choose to provide during your communication with our team. Please avoid sending unnecessary sensitive personal information through public or unsecured communication channels.
Cookies
Our website may use cookies and similar technologies to improve website functionality, user experience, security, and performance.
Cookies are small files stored on your device that can help websites remember preferences and understand how visitors interact with the site. You may disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
Website Analytics
We may use Google Analytics or similar analytics technologies to understand how visitors use our website and to improve our services and online experience.
This information may include:
- Pages visited
- Time spent on the website
- Browser and device information
- General geographic location
- Website traffic and usage statistics
- Technical information relating to website performance
Analytics information is generally used in aggregated or statistical form to help us improve website functionality, content, performance, and user experience.
Third-Party Websites and Services
Our website may contain links, integrations, or embedded content from third-party services, including airlines, booking systems, WhatsApp, Google services, maps, social media platforms, payment providers, hotels, insurance providers, and other travel-related services.
When you interact with a third-party website or service, that provider may collect information directly from you and may use cookies or other tracking technologies according to its own privacy policy and terms of service.
Mark Travel & Tours is not responsible for the privacy practices, security, or content of third-party websites and services. We encourage you to review the privacy policies of any third-party service before providing personal information.
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and customer requests
- Provide and coordinate travel-related services
- Process flight, hotel, visa, insurance, tour, and other travel requests
- Communicate with customers regarding requested services
- Provide customer support before, during, and after travel
- Improve our website, services, and customer experience
- Monitor website performance, functionality, and security
- Maintain business and administrative records
- Comply with applicable legal and regulatory requirements
- Prevent fraud, misuse, or unauthorized activity
Who We Share Your Information With
We do not sell, rent, or trade your personal information for marketing purposes.
We may share information when reasonably necessary to provide the service you have requested. Depending on the nature of your travel arrangements, this may include sharing relevant information with:
- Airlines and airline representatives
- Hotels and accommodation providers
- Visa processing services or relevant government authorities
- Travel and tourism service providers
- Travel insurance providers
- Airport transfer and transportation providers
- Technology, hosting, analytics, or communication service providers
- Professional advisers or authorities where legally required
We aim to share only information that is relevant and reasonably necessary for the applicable service, transaction, or legal requirement.
How Long We Retain Your Data
We may retain personal information for as long as reasonably necessary to provide services, maintain business and customer records, resolve inquiries, meet legal or regulatory obligations, protect our legitimate interests, and maintain security.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
What Rights You Have Over Your Data
Subject to applicable laws and legitimate business or legal requirements, you may have the right to request access to, correction of, or deletion of certain personal information that we hold about you.
You may also contact us if you have questions about how your information is collected or used, or if you believe that information we hold about you is inaccurate.
To make a privacy-related request, please contact Mark Travel & Tours through the contact information or communication channels available on our website.
Data Security
Mark Travel & Tours takes reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no website, internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
Children's Privacy
Our website and services are intended for general audiences. We do not knowingly use our website to collect personal information directly from children without appropriate consent where such consent is required by applicable law.
International and Third-Party Processing
Because travel services often involve international airlines, hotels, visa authorities, insurance providers, technology platforms, and other service providers, your information may, where necessary, be processed or transferred to organizations located outside Afghanistan.
Where information is shared with third parties for the purpose of providing a requested service, we expect those parties to handle the information in accordance with their applicable privacy obligations and policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date. We encourage visitors to review this page periodically for the latest information about our privacy practices.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Mark Travel & Tours handles your personal information, please contact us through the official communication channels available on our website.
Mark Travel & Tours
Website: marktravel.af